Facebook Twitter Youtube Instagram Linkedin
Get A Quote

Apex Capital Insurance – PRIVACY POLICY

Apex Capital Insurance (“Agency”) respects the privacy rights of individuals who visit, use, and interact with (collectively “Users”) this website and/or portal (“Site”). Information may be collected from Users during their visits to this Site in order to allow the Agency to provide better service. The Agency is committed to treating this information with care and has implemented this Privacy Policy (“Policy”). This Privacy Policy has been updated effective 1/22/2025.

Types of Information Collected and How it is Used

Aggregate Information:
The Agency may collect non-personal information about Users to measure traffic on the Site. This information is collected automatically on an aggregate basis (“Aggregate Information”) through the use of a “cookie” or small text file placed on the User’s hard drive by the User’s Internet browser. The cookie allows the Agency to track the number of visits to various pages on the Site. The cookie is used only during a single connection to the Site and is not used to track User activity after leaving the Site. The cookie is permanently disabled when the User exits the Site. Aggregate Information helps the Agency understand Users’ needs and improve the Site.

User Information:
User information from the Site may be obtained, retained, and/or used (collectively “Used”) by the Agency to facilitate Users’ access to, use of, and/or participation in any products, services, or resources (“Services”) from the Site. This may include:

  • Personal information such as names, addresses, telephone numbers, email addresses, date and place of birth, social security numbers, tax identification numbers, driver’s license numbers, and employment history.

  • Financial information such as credit card numbers, bank account numbers, income, and credit scores.

  • Insurance-related information such as health data and demographic data.

Services Information:
Information collected through the Site may be used by the Agency to process requests and facilitate participation in Services.

E-mail Information:
Information the Agency receives from Users via e-mail may be used for communication and to fulfill service-related needs.

Texting:
By engaging in text messaging communication with our company, you acknowledge and agree to the following:

  • Standard messaging rates may apply based on your mobile carrier plan.

  • We treat any data shared via text with confidentiality in accordance with privacy laws and regulations.

  • While we take reasonable measures to secure your information, text messaging may not be entirely secure, and there is potential risk of interception by unauthorized parties.

  • Please refrain from sharing sensitive or confidential information via text messages.

  • By continuing to text with us, you consent to the collection, processing, and storage of your personal information as described in this Privacy Policy.

  • You may opt out of text messaging communication at any time by contacting us.

SMS Program:
If you opt into our SMS program, you may receive messages regarding services, updates, policies, and promotional offers. You may opt-out at any time.

  • SMS opt-in and phone numbers collected for SMS purposes will not be shared for marketing purposes.

  • Consent for SMS communication will not result in your information being shared.

Information about Children Under 13

The Site is intended for adults seeking insurance. The Agency does not knowingly collect personal information from children under age 13. If personal information from a child under age 13 is collected, it will only be with verifiable parental consent. If such data is inadvertently collected, it will be deleted upon discovery.

Security

The Agency uses a combination of industry-standard security measures to protect collected personal information. While no system is entirely secure, the Agency makes reasonable efforts to safeguard information from unauthorized access.

Links to Other Sites

This Site may contain links to external websites. The Agency is not responsible for the privacy or data collection policies and practices of those websites. Users should review the privacy policies of any linked sites they choose to access.

Your Rights to Access and Amend Your Personal Information

You have the right to request access to the personal information held about you to ensure it is accurate. Subject to applicable laws and verification of identity, you may also request corrections, amendments, or deletions.

To make such a request, submit in writing to:

Andrew Groseclose

andrew@apexcapagency.com

Include:

  • Your name, address, and telephone number

  • The specific personal information at issue

  • The document or record that contains the information

  • The correction, amendment, or deletion being requested

  • Supporting documentation, if applicable

You will be notified within 30 business days regarding the status of your request.

Policy Changes

The Agency reserves the right to change this Policy at any time without notice. Updates will become effective upon posting on the Site. You are encouraged to review the Policy regularly to stay informed about our privacy practices.

TERMS AND CONDITIONS

SMS Consent Communication Policy – Apex Capital Insurance

  1. SMS Consent Communication:
    The information obtained as part of the SMS consent process will not be shared for marketing purposes.
  2. Types of SMS Communications:
    If you have consented to receive text messages from Apex Capital Insurance, you may receive text messages related to the following:
  • Customer Care: “Hi [First Name], thank you for contacting Apex Capital Insurance. If you have any questions about your policy, feel free to reach out to us at 737-520-4177. Reply STOP to unsubscribe.”
  • Appointment Reminders: “Hi [First Name], this is a friendly reminder of your upcoming appointment with Apex Capital Insurance on [Date] at [Time]. Reply YES to confirm or RESCHEDULE to request a new time. Reply STOP to opt out.”
  • Follow-Up Messages: “Hi [First Name], just following up on your recent inquiry with Apex Capital Insurance. Please contact us at 737-520-4177 if you have additional questions. Reply STOP to unsubscribe.”
  • Billing Inquiries: “Hi [First Name], your payment of $[Amount] for [Policy Name] is due on [Date]. Pay online at [Website Link] or call 737-520-4177 for assistance. Reply STOP to opt out.”
  • Promotions or Offers (if applicable): “Hi [First Name], we’re offering an exclusive discount for policy renewals until [Offer Expiration Date]. Contact us at 737-520-4177 to learn more. Reply STOP to unsubscribe.”
  1. Message Frequency:
    Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments, billing, or other services.

Example:
Message frequency may vary. You may receive up to 2 SMS messages per week regarding your account. Reply STOP to unsubscribe.

  1. Potential Fees for SMS Messaging:
    Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
  2. Opt-In Method:
    You may opt-in to receive SMS messages from Apex Capital Insurance in the following ways:
  • By submitting an online form.
  1. Opt-Out Method:
    You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
  2. Help:
    If you are experiencing any issues, reply with the keyword “HELP” or contact us directly at 737-520-4177 for assistance. You may also visit us at our [Privacy Policy] page.

Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

  1. Standard Messaging Disclosures:
  • Message and data rates may apply.
  • You can opt-out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our [Privacy Policy] page.
  • Message frequency may vary.
Changes to this Statement

Please be aware that we may periodically update or revise this Statement. We recommend reviewing it regularly to stay informed about how we are protecting your privacy in relation to SMS communications.